SOFTSYSTEM customer projects accomodate customer adaptations from the outset incorporating them into the project deliverables allowing a customer specific solution to be delivered quickly and reliably.

The following diagram outlines a typical SOFTSYSTEM customer project process:

For SOFTSYSTEM projects, should a customer require adaptations and/or customizations, then an agreed System Requirement Specification (SRS) is a necessary starting point. 

TPACK provides assistance throughout the project to ensure correct system implementation and design, rapid resolution of any issues that arise and guidance and support during the bring-up phase. By utilizing TPACK experience, the customer ensures fast time-to-market with a solution that is right-first-time.