Support Services
Support services are critical for ensuring that deployment issues are resloved promptly. Unforeseen incompatibilities and undesired behaviour can arise, which are impossible to predict, but require immediate repair to ensure end-customer satisfaction.
At TPACK we know the importance of a fast and reliable support towards the intensive last integration and testing phases of your network equipment development as well as under the qualification process with your first customers. Therefore, TPACK offers a well functioning support programme with various levels of support as well as a Change Request Procedure for handling design changes after the inital requirement specification has been locked.
TPACK Support services inlcude:
- Help Desk Support for bug and errata reporting and resolution
- Change Request Procedure for feature extensions and adaptations
With Help Desk Support, an electronic account is established that allows customers to log major, critical and minor errors for SMARTPACK Products delivered. Through the support agreement, TPACK agrees to resolve these issues within an agreed period of time according to severity.
The Change Request Procedure ensures that new features and adaptations that arise after delivery and acceptance of SMARTPACK Solutions and Products can be accomodated in a structured and predictable manner. This ensures that delivered SMARTPACK Solutions can adapt to changing market conditions and new customer demands.